Refund policy

Last updated: June 24, 2026

Return and Refund Policy

We want you to feel confident ordering from Beautiful Giant. This policy explains when returns are accepted, who pays return shipping, and how refunds are handled. Nothing in this policy limits any non-waivable rights you may have under applicable law.

30-Day Return Request Window

You may request a return within 30 days after your order is delivered. To start a return, email customservice@beautifulgiant.com with your order number, the email used at checkout, the item you want to return, and the reason for the request.

Returns must be authorized before they are shipped back. Items sent back without return authorization may be refused or returned to the sender.

Return Condition Requirements

To be eligible for a return, the item must be unworn, unused, unwashed, unaltered, free from odor, stains, pet hair, deodorant marks, and damage, with all original tags, labels, hygiene liners where applicable, and original packaging included. We may deny a return or reduce a refund when an item is not received in eligible condition, to the extent permitted by law.

Non-Returnable Items

The following items are not eligible for return unless the item is defective, damaged, incorrect, or return rights are required by applicable law:

Items marked final sale, clearance, closeout, or non-returnable at the time of purchase.
Gift cards.
Items that have been worn, washed, used, altered, or damaged after delivery.
Items missing tags, labels, original packaging, or hygiene liners where applicable.
Items that present hygiene or sanitary concerns, including swimwear that is not in original eligible condition.

Ordinary discount or promotional items are returnable under this policy unless they are specifically marked final sale, clearance, closeout, or non-returnable.

Return Shipping Costs

For non-defective returns, including size, fit, color preference, buyer's remorse, or accidental duplicate orders, the customer is responsible for return shipping costs. Original shipping charges are not refundable unless required by law or unless we made an error with your order.

If we shipped the wrong item, or if your item arrives defective or damaged, contact us within 7 days of delivery with photos of the item, packaging, and shipping label. When we confirm the issue, we will provide a reasonable resolution such as a replacement, refund, or return label.

Refunds

After we receive and inspect an authorized return, we will notify you whether the return is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Shipping fees, duties, taxes, import charges, gift wrapping, route protection, or other service fees are not refundable unless required by law or caused by our error.

Exchanges

Exchanges are subject to inventory availability. The fastest way to get another size or style is usually to place a new order after your return is approved.

Order Cancellations

If you need to cancel an order, email us as soon as possible. We cannot guarantee cancellation after an order has entered fulfillment or shipped. If an order ships before it can be canceled, you may request a return under this policy.

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